Privacy Policy

Last Updated: 14 August 2024
 

At Brentwood, we are committed to protecting your personal information and ensuring that your privacy is respected. As a financial advisory and fund management firm, we handle sensitive financial and personal data with the highest level of care and compliance.
 

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, the Financial Advisory and Intermediary Services Act (FAIS Act), and other applicable financial regulations.

By using our website (www.brentwoodwealth.com) and engaging with our financial advisory or fund management services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
 

1. What Personal Information We Collect

As a financial advisor and fund manager, we collect personal and financial information necessary to provide our regulated services and comply with legal obligations. The types of personal information we collect include:

• Identification details – Full name, ID number, passport number, date of birth.

• Contact details – Email address, phone number, physical address.

• Financial information – Bank details, income details, investment portfolio, tax information.

• Employment & business details – Occupation, employer details, source of funds.

• Risk assessment data – Investment goals, risk appetite, financial objectives.

• Regulatory compliance information – Anti-money laundering (AML) and Know Your Customer (KYC) documents.

• Communication records – Emails, recorded calls, and service inquiries.

We may also collect non-personal data such as website analytics through cookies.
 

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you – When you engage our financial advisory or fund management services, register on our platform, or communicate with us.

• Automatically – Through website interactions (cookies, analytics, log files).

• Third parties – Regulatory bodies, credit bureaus, financial institutions, and service providers, with your consent or as required by law.
   

3. How We Use Your Information

Brentwood processes personal information for the following financial and regulatory purposes:

• Providing financial advice – Developing investment strategies and risk assessments.

• Managing investment portfolios – Executing transactions and monitoring portfolio performance.

• Conducting due diligence – Verifying identities and performing compliance checks under FAIS, AML, and KYC regulations.

• Processing payments and transactions – Facilitating fund transfers and investment allocations.

• Regulatory reporting – Complying with FSCA, SARS, and FIC requirements.

• Client communication – Sending statements, investment reports, and important updates.

• Marketing & educational content – Providing insights on financial markets and investment opportunities (with your consent).

Your personal information will not be used for any purpose other than those stated above unless required by law.
 

4. Sharing Your Information

Brentwood does not sell or rent your personal information. However, we may share information with:

• Regulatory authorities – FSCA, SARS, FIC, or any other financial regulatory body as required by law.

• Financial institutions – Banks, asset custodians, and fund administrators for investment transactions.

• Authorised service providers – IT support, auditors, compliance consultants, and legal advisors.

• Affiliated entities – Within Brentwood for internal administration and risk management.

• Legal disclosures – When required by court order, fraud investigations, or regulatory compliance.

All third parties are contractually bound to protect your data and may not use it for any other purpose.
 

5. Data Security & Protection

As a financial services provider, we employ industry-standard security measures to safeguard client data, including:

• Encryption – Protecting sensitive financial and personal data during transmission and storage.

• Access controls – Limiting access to authorised personnel only.

• Secure data storage – Using secure, password-protected servers with multi-factor authentication.

• Regular audits – Conducting compliance and cybersecurity assessments.

Despite our security measures, we encourage clients to protect their login credentials and report any suspicious activity.
 

6. Your Rights Under POPIA

As a client, you have the following rights regarding your personal information:

• Right to access – Request copies of your personal information.

• Right to correction – Request updates to inaccurate or outdated information.

• Right to deletion – Request data removal, subject to regulatory retention requirements.

• Right to object to processing – Opt-out of direct marketing communications.

• Right to withdraw consent – Revoke consent where applicable.

To exercise these rights, please contact us at via our contact form that can be accessed by clicking here.
 

7. Retention of Personal Information

We retain personal information for as long as legally required by financial regulations and industry best practices. Retention periods include:

• FAIS Act compliance – 5 years after termination of services.

• Financial Intelligence Centre Act (FICA) requirements – 5 years for AML and KYC records.

• Tax & SARS compliance – Minimum of 5 years for financial records.

After the retention period expires, data is securely deleted or anonymised.
 

8. Cookies & Online Tracking

Brentwood’s website uses cookies to:

• Improve user experience and website functionality.

• Analyse visitor interactions and engagement.

• Customise financial content based on user preferences.

You can control cookie settings in your browser. Disabling cookies may affect website functionality.
 

9. Updates to This Policy

Brentwood may update this Privacy Policy from time to time to comply with legal requirements or improve data protection practices. The latest version will always be available on our website.
 

10. Contact Us

For privacy-related inquiries, data access requests, or complaints, please contact us directly. If you believe your privacy rights have been violated, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator of South Africa
Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za